Accounts & Orders

Ordering FAQ

Ordering directly with SINGER®, Husqvarna Viking®, and PFAFF®? Have a few questions? Review the answers to frequently asked questions here.

Shipping & Delivery

At SINGER, we want to get your order right, every time! To ensure your order is processed correctly, please allow 1-2 business days for us to prepare your order. Questions about shipping rates & delivery times? Find them here.

Return Policy

Have questions about our return policy? Find the answers here!

4 Brands. One Rewards Program.

Welcome to our creative community! We've saved a spot just for you in our exclusive Rewards Program. Now, every time you stock up for your next project, you'll be earning special rewards.

Gift Card FAQ

Q: Is there tax applied to gift card purchases? There is no tax applied to gift card purchases. Q: Can I return a gift card?. Gift Card purchases are considered final sale and are non-refundable, unless otherwise required by applicable law. Q: Can I

When will I get my refund?

Once your return has been received and processed, a refund is issued to the original payment method. The processing of returns typically takes two business days but may be a bit longer during the peak holiday season. Depending on your financial insti

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report the issue to our team here. Be sure to provide your order number and list the missing item(s). If possible, please include a photo of the item you received in error. Please

My order was marked delivered but it’s not here.

We understand how frustrating it can be when an order is marked as delivered but you can't find it. Don't worry—here are some steps you can take to resolve the issue:. 1. Double-Check Around Your Property. 2. Verify Delivery Details. 3. Wait a Little