Accounts & Orders

Ordering FAQ

Ordering directly with SINGER®, Husqvarna Viking®, and PFAFF®? Have a few questions? Review the answers to frequently asked questions here.

Shipping & Delivery

At SINGER, we want to get your order right, every time! To ensure your order is processed correctly, please allow 1-2 business days for us to prepare your order. Questions about shipping rates & delivery times? Find them here.

Return Policy

Have questions about our return policy? Find the answers here!

4 Brands. One Rewards Program.

Welcome to our creative community! We've saved a spot just for you in our exclusive Rewards Program. Now, every time you stock up for your next project, you'll be earning special rewards.

Gift Card FAQ

Q: Is there tax applied to gift card purchases? There is no tax applied to gift card purchases. Q: Can I return a gift card?. Gift Card purchases are considered final sale and are non-refundable, unless otherwise required by applicable law. Q: Can I

When will I get my refund?

Once your return has been received and processed, a refund is issued to the original payment method. The processing of returns typically takes two business days but may be a bit longer during the peak holiday season. Depending on your financial insti

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report the issue to our team here. Be sure to provide your order number and list the missing item(s). If possible, please include a photo of the item you received in error. Please

My order was marked delivered but it’s not here.

We understand how frustrating it can be when an order is marked as delivered but you can't find it. Don't worry—here are some steps you can take to resolve the issue:. 1. Double-Check Around Your Property. 2. Verify Delivery Details. 3. Wait a Little

Why was my order canceled?

We're sorry your order was unexpectedly canceled. We understand how disappointing this can be and appreciate your patience. Orders may be canceled for a few reasons, such as inventory availability or a security check to protect against fraud. If you

How can I fix my order if I entered the wrong email address during purchase?

Typos happen!. If you accidentally mistyed your email when placin your order, just reach out to our support team with your order confirmation number and the correct email. We'll update it for you so you can receive all the important updates about you

Can I change the shipping address on an order that's already been placed?

We get started on your order right away to ensure the fastest service possible! Because of this - and our fraud protection policies - we're unable to make changes to the shipping address once the order is placed. However, since we ship via UPS, you m

How can I report defective products?

We're sorry to hear your new product may not be working as expected! We would love to help troubleshoot and make this right for you!. We understand how frustrating this can be, and we truly appreciate your patience. Please follow the steps below to r

How do I apply a promo code to my order?

We love a good deal!. Promo codes are redeemable during checkout and must be used at the time your order is placed. Promo codes cannot be applied to an existing order or after check-out. If you have any questions related to a promo code, reach out to

How do I cancel a mySewnet subscription before being charged?

Don't miss out - your free subscription is just the beginning!. Your free trial gives you access to premium features designed to make your experience seamless and more productive!. Before you decide to cancel, why not explore everything your subscrip