How can I report defective products?Updated 16 days ago

We're sorry to hear your new product may not be working as expected! We would love to help troubleshoot and make this right for you! 

We understand how frustrating this can be, and we truly appreciate your patience. Please follow the steps below to report any potential defective products. 

1. Gather information - Have your order number, product details (brand, model, and serial number), and a brief description of the issue ready. 

2. Reach Out to Our Support Team - Contact our customer support team here, and if possible, share photos or videos of the item so we can assess the issue quickly.

3. Finding the Best Solution - Whether it's a repair, replacement, or another resolution, we'll work with you to make things right as soon as possible! 

Your satisfaction means a lot to us, and we're here to help every step of the way. Please don't hesitate to reach out - we're happy to assist!