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<p>Once an order is canceled, certain promotional codes like first-time referral codes may not reset automatically. We recommend placing a new order and contacting us if you encounter any issues using your codes.</p>

Once an order is canceled, certain promotional codes like first-time referral codes may not reset automatically. We recommend placing a new order and contacting us if you encounter any issues using your codes.

Why can't I use my first-time referral code after cancellation?

Accounts & Orders

Ordering FAQ

Shipping & Delivery

Return Policy

4 Brands. One Rewards Program.

Gift Card FAQ

When will I get my refund?

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

Why was my order canceled?

How can I fix my order if I entered the wrong email address during purchase?

Can I change the shipping address on an order that's already been placed?

How can I report defective products?

How do I apply a promo code to my order?

How do I cancel a CREATIVATE subscription before being charged?

Why are UPS tracking numbers not included on invoices?

Will my ordered items be shipped separately?

What should I do if I only received one return label for multiple items?

How do I add additional items to a previous order?

Can I trade-in my machine?

Can I pay with a different card if my order was canceled?

How to Start a Warranty Claim

Singer's Warranty Coverage

Husqvarna Viking's Warranty Coverage

PFAFF's Warranty Coverage

How do I register my machine?

DESIGNER EPIC™ 3 Upgraded Warranty

Where do I take my machine for repair and service?

Where can I buy spare parts and accessories?

Where can I buy spare parts and accessories? copy

Can I get proof of purchase for an item I registered years ago?

Is my machine automatically registered with my purchase?

What steps should I follow if I am missing parts or accessories from my order?

What should I do if the return label link is not working?

What kind of packaging is used for shipping?

Can I return an item if I've missed the return window?

Warranty & Service

Finding a Product Manual

Where can I find a printed manual?

How can I order user guides at no charge?

Manuals & Machine Updates

Singer® Machine FAQs

How do I use the Singer® Automatic Needle Threader?

How do I Thread a Singer® Serger

Singer® Needle Guide

One-Step Buttonholes

4-Step Buttonholes

Inserting a Front-Load Bobbin

Legacy™ Embroidery Support

Legacy™ SE300 & SE400 Sewing and Embroidery Machines

Endless Hoop Support

All You Need to Know About Dress Forms

SINGER® Heavy Duty 6800C Troubleshooting Tips

How do I choose the right Singer® bobbin?

Singer®

PFAFF® creative™ Bobbin Case

How do I Thread the Bobbin on my PFAFF® Select™?

PFAFF® select™ 4.2 Sewing Machine

PFAFF®

Husqvarna Viking® Specialty Bobbin

Yarn Couching Feet Set

How to Sew Laser Stitches Part 2

How to Sew Laser Stitches Part 1

How to Use an Open Toe Free Motion Spring Foot

How do I Thread the Front-Loading Bobbin on the E10 & E20

How do I Insert the top-loading bobbin into my EMERALD™?

How do I Insert the Bobbin on the Jade™ 20?

How do I insert the bobbin on my Opal™?

Machine Care 101: Husqvarna Viking® ONYX™ & EMERALD™

How to Use Metal Hoops

Husqvarna Viking®

What is BYOP?

How do I use BYOP?

Bring Your Own Pattern FAQs

Ditto Beam FAQ

Ditto Calibration FAQ

Ditto Pattern & Sizing FAQ

Ditto Projecting & Cutting FAQ

Ditto Beam Setup Requirements

Ditto Beam Assembly

Ditto Projector & Internet Connections

Ditto Calibration

Ditto Basic Tools

Ditto Patterns: Made to Measure

Ditto App Workspace

Ditto Splicing

Ditto Cutting

Ditto: My Pattern Library

Ditto Subscriptions

Ditto Partner Brand Patterns

Ditto: Pattern Customization & Projection

Sewing Machine Support

MOMENTO™ Crafting Tips & Hints

Which cutting blade is best for my project?

Which cutting mat should I use?

What heat press temperature setting should I use?

MOMENTO™ Crafting Material Lookup Guide

Fabric Cutting Tips & Hints

Troubleshoot MOMENTO™ Error Codes

MOMENTO™ Crafting Guides

MOMENTO™ Cutting Machine FAQs

MOMENTO™ Heat Press FAQs

How do I install a cutting blade?

How do I replace the rotary blade?

How do I install a pen in my SINGER momento™?

How do I load my mat?

How do I calibrate the camera?

Do I need a mat to cut my material?

How do I connect my machine to Wifi?

How do I use the pinchwheels?

How do I know what force setting to use?

MOMENTO™ FAQs & Replacement Guides

SINGER® MOMENTO™ Instruction Manuals

MOMENTO™ Mini Press User Guide

MOMENTO™ Square Press User Guide

MOMENTO™ Smart Press User Guide

MOMENTO™ Instruction Manuals

CREATIVATE™ Crafting Software Terms 101

CREATIVATE™ Crafting Software FAQs

CREATIVATE™ Crafting Software Icon Lookup

How do I get started with CREATIVATE™ Crafting Software

CREATIVATE™ Crafting Software

MOMENTO™ 101 -  Overview of your Machine

MOMENTO™ 101 -  Crafting with Heat Transfer Vinyl

MOMENTO™ 101 -  Crafting with Fabric

MOMENTO™ 101 -  Cutting Quilting Shapes

MOMENTO™ How-To Videos

Our Crafting & Cutting Family

What is CREATIVATE™?

How do I get started with CREATIVATE™ Embroidery Software?

How do I get started with CREATIVATE™ Crafting Software?

How do I apply my perpetual code to my CREATIVATE™ account?

How do I apply my 12-month CREATIVATE® code?

Software & Subscriptions

Serger Thread 101

Embroidery Quick Reference Guide

How to Make a Bias Binder

Embroidering with the Specialty Bobbin Case

Binding Edges with Mitered Corners - Single Layer

Binding Edges with Mitered Corners - Double Layer

How to Sew a Patchwork Garment

How do I Hem Jeans?

How do I Replace a Zipper in a Jacket?

How to Sew Mitered Corners

How to use the Ribbon Feet Set

How to Choose the Right Stabilizer

How to Use the Multi Line Decorative Foot

How To Iron a Shirt

Winding a Bobbin

How do I thread my Sewing Machine?

Choosing the Right SINGER® Machine Needles

Troubleshooting Tips

How to Blind Hem

Inserting a Top Drop-In Bobbin

Raising Bobbin Thread

Using an Automatic Needle Threader

Sewing and Embroidery Guides

Finding a Dealer

Buying a Singer® Machine in Other Countries

How do I become a dealer?

Dealer Information & Store Finder

About Singer®

Singer® International

Brand Ambassador Program

Brand Guidelines

What's my Sewing Machine Worth?

Policies and History

How do I insert the Bobbin in my Onyx?

How do I insert the Bobbin in the Tribute 150C

How do I Insert the Bobbin in the Sapphire 930?

How do I Insert the Bobbin in the Brilliance 75Q?

How do I Insert the Bobbin in the EPIC 95Q?

How do I Insert the Bobbin on the Designer Jade 35?

How do I Insert the Bobbin in the Designer Topaz?

How do I Insert the Bobbin in the Designer Sapphire 85?

How do I Insert the Bobbin in the Designer Ruby 90?

How do I Insert the Bobbin in the EPIC 2?

How do I insert the bobbin on the DESIGNER EPIC™?

How do I Insert the Bobbin in my Passport?

How do I Insert the Bobbin in my Smarter by Pfaff®?

How do I Insert the Bobbin in the Smarter by Pfaff 260C?

How do I Insert the Bobbin on the Ambition 610?

How do I Insert the Bobbin on the Ambition 620?

How do I Insert the Bobbin on the Creative Ambition 640?

How do I Insert the Bobbin on the Quilt Ambition 635?

How do I Insert the Bobbin on the Expression 710?

How do I Insert the Bobbin in the Quilt Expression 720?

How do I Insert the Bobbin in the Creative 3.0?

How do I Insert the Bobbin in the Performance Icon?

How do I Insert the Bobbin in the Creative 4.5?

How do I Insert the Bobbin in the Creative ICON 2?

Account FAQ

How do I wind a bobbin on my EPIC or Designer Ruby 90?

How do I wind the bobbin on my Husqvarna Viking?

Why can't I use my first-time referral code after cancellation?Updated 20 minutes ago