My order was marked delivered but it’s not here.Updated a month ago
We understand how frustrating it can be when an order is marked as delivered but you can't find it. Don't worry—here are some steps you can take to resolve the issue:
1. Double-Check Around Your Property
- Look around your property for the package, carriers typically place packages in less obvious locations to prevent theft.
- Check with your neighbor or building manager, in case they accepted the package for you.
2. Verify Delivery Details
- Confirm that the delivery address on your order is correct.
- Check the delivery notification email or tracking information for any additional notes from the carrier, (e.g., "left at side gate").
3. Wait a Little Longer
- Sometimes, packages are marked as delivered prematurely and may arrive within 24 - 48 hours.
4. Contact the Delivery Carrier
- Reach out to the carrier with your tracking number for more information. They may be able to provide additional insights or locate your package.
5. Reach Out to Us
- If your package still hasn't turned up, contact our support team here. When you reach our, please provide:
- Your Order Number
- Details of the missing package
- Any steps you've already taken (e.g., checked with neighbors)
Our team will investigate the issue and help resolve it as quickly as possible.
We’re committed to making sure your shopping experience is seamless and stress-free. Thank you for your patience and understanding!