How to Start a Warranty Claim
Need to start a warranty claim for a SINGER®, Husqvarna Viking®, or PFAFF® product? Follow the steps outlined here.
All articles
Warranty & Service
Get information about how to have your machine serviced and warranty information
Singer's Warranty Coverage
Limited 25/2/90 Day Warranty. Models covered within this warranty include:. Limited 25/1 Year Warranty. Models covered within this warranty include:. Limited 25/5/1 Year Warranty. Models covered within this warranty include:. Limited 1 Year Warranty.
Husqvarna Viking's Warranty Coverage
Limited 5/1 Year Warranty. Models covered within this warranty include:. Limited 10/2/1 Year Warranty. Models covered within this warranty include:. Limited 20/5/1 Year Warranty. Models covered within this warranty include:. Limited 20/5/3 Year Warra
PFAFF's Warranty Coverage
Limited 5/1 Year Warranty. Models covered within this warranty include:. Limited 10/2/1 Year Warranty. Models covered within this warranty include:. Limited 20/5/1 Year Warranty. Models covered within this warranty include:. See what's new at PFAFF
How do I register my machine?
Use the following links to register your SINGER®, PFAFF® or HUSQVARNA® VIKING® product for support, warranty information and much more!
DESIGNER EPIC™ 3 Upgraded Warranty
Thank you for your purchase of the Husqvarna® VIKING® Designer Epic™ 3! Your commitment to our brand is invaluable to us!
Where do I take my machine for repair and service?
Need to start a warranty claim for a SINGER®, Husqvarna Viking®, or PFAFF® product? Follow the steps outlined here.
Where can I buy spare parts and accessories?
Use the following links to register your SINGER®, PFAFF® or HUSQVARNA® VIKING® product for support, warranty information and much more!
Where can I buy spare parts and accessories? copy
Use the following links to register your SINGER®, PFAFF® or HUSQVARNA® VIKING® product for support, warranty information and much more!
Can I get proof of purchase for an item I registered years ago?
We're here to help!. For purchases made directly on Singer.com, we can help with a copy of your proof of purchase. We simply need the order number, model number, and name or email associated with the order. In the event, your machine was purchased fr
Is my machine automatically registered with my purchase?
When you purchase directly from Singer.com, there is no need to worry about registering your machine. We got you covered! Your information is recorded at the time of purchase, and you can use the order summary as proof of purchase if needed. When pur
What steps should I follow if I am missing parts or accessories from my order?
Thank you for your recent purchase! We appreciate your support. Be sure to check your machine's accessory tray, as standard accessories are generally located there. They may also be stored in the foam keeping your machine secure during transit. If mi
What should I do if the return label link is not working?
If the print option for your return label is not working, message us. We can help with a new label. ❤. Please check your SPAM and JUNK folders since this will be an automated email from UPS, not from us. Once received, ensure the label is printed and
What kind of packaging is used for shipping?
Receiving damaged products is a pain! We ensure all products are shipped in protective materials to prevent shipping damage. Machines are protected by a foam material on all sides. This prevents the machine from shifting or being bumped by other pack
Can I return an item if I've missed the return window?
In general, returns cannot be processed outside of the return window. However, if you have specific issues with the item, such as malfunctions, please provide photos or videos of the problem. While the return may not be accepted if the window is clos