How to Start a Warranty ClaimUpdated 2 months ago

Starting a Warranty Claim with SINGER®

1. Locate the purchase receipt for your machine - required for warranty service & repair. 
2. Locate your model here to review the terms of your manufacture's warranty. 
3. Find the nearest warranty center here. 
4. With purchase receipt in hand, contact the warranty center near you and describe what is occurring with your machine. The center will determine if a repair is needed and covered by your machine's warranty. 
5. If repair is needed, securely package your machine** (we recommend the original packaging & foam), a copy of your original purchase receipt, and take or send your machine to the authorized service center. 

Starting a Husqvarna Viking® Warranty Claim 

1. Gather the purchase receipt for your machine - required for warranty service & repair. 
2. Locate your model here to review the terms of your manufacture's warranty. 
3. With your purchase receipt in hand, contact the dealer or retailer your machine was purchased from and describe what is occurring with your machine. Your authorized dealer or retailer will determine if a repair is needed and what costs are covered by your machine's warranty. For products purchased directly from Husqvarna Viking®, please contact us here. 
4. If repair is needed, securely package your machine** (we recommend the original packaging & foam), a copy of your original purchase receipt, and take or ship your machine to your authorized dealer. 

Starting a PFAFF® Warranty Claim 

1. Gather the purchase receipt for your machine - required for warranty service & repair.
2. Locate your model here to review the terms of your manufacture's warranty. 
3. With your purchase receipt in hand, contact the dealer or retailer your machine was purchased from and describe what is occurring with your machine. Your authorized dealer or retailer will determine if a repair is needed and what costs are covered by your machine's warranty. For products purchased directly from Husqvarna Viking®, please contact us here. 
4. If repair is needed, securely package your machine** (we recommend the original packaging & foam), a copy of your original purchase receipt, and take or ship your machine to your authorized dealer. 

**Shipping Instructions**

Please repack the machine in its original carton.  In accordance with the written instructions printed on the outside of the original box, it is highly recommended that the box and Styrofoam be retained should the need arise to transport the machine.   In lieu of the original packaging, the machine must be packed securely.  If the machine is improperly packed there is a risk of damage to it during shipping.  If you do not have the original packaging, we recommend having it packed at a shipping store.   

If you are shipping an embroidery machine, never ship a machine with the embroidery unit attached.  Be sure to place the free arm extension bed on the machine for support during shipping, otherwise you can cause damage to the base plate of the machine.  

Singer will not be responsible for damage incurred to a machine that is not properly packaged.

Please include details of the problem you are having with your machine for the warranty center.  If you have samples, it would be very helpful if you can include them.  

Please provide the phone number where you can be reached between the hours of 9am to 5pm so that the technician can communicate with you if required. 

Be sure to include a note detailing the following when shipping your machine.

• Singer Model:
• Serial Number:
• Purchase Date: 
• Name: 
• Email:   
• Phone Number:

Additional questions? Contact us here.