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Packing your machine properly is crucial for protecting it during transit to our repair center. Ensuring the safety of your machine starts with knowing the right steps. Follow our detailed and step-by-step videos for additional support.Be sure to select the correct video based on your machine model.&#xA0;

Use the following links to register your SINGER®, PFAFF® or HUSQVARNA® VIKING® product for support, warranty information and much more!

How do I package my machine for shipping?

Warranty & Service

Ordering FAQ

Shipping & Delivery

Return Policy

4 Brands. One Rewards Program.

Gift Card FAQ

When will I get my refund?

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

Why was my order canceled?

How can I fix my order if I entered the wrong email address during purchase?

Can I change the shipping address on an order that's already been placed?

How can I report defective products?

How do I apply a promo code to my order?

How do I cancel a CREATIVATE subscription before being charged?

Why are UPS tracking numbers not included on invoices?

Will my ordered items be shipped separately?

What should I do if I only received one return label for multiple items?

How do I add additional items to a previous order?

Can I trade-in my machine?

Can I pay with a different card if my order was canceled?

Why can't I use my first-time referral code after cancellation?

Accounts & Orders

How to Start a Warranty Claim

Singer's Warranty Coverage

Husqvarna Viking's Warranty Coverage

PFAFF's Warranty Coverage

How do I register my machine?

DESIGNER EPIC™ 3 Upgraded Warranty

Where do I take my machine for repair and service?

Where can I buy spare parts and accessories?

Can I get proof of purchase for an item I registered years ago?

Is my machine automatically registered with my purchase?

What steps should I follow if I am missing parts or accessories from my order?

What should I do if the return label link is not working?

What kind of packaging is used for shipping?

Can I return an item if I've missed the return window?

How can I order user guides at no charge?

Manuals & Machine Updates

Singer® Machine FAQs

How do I use the Singer® Automatic Needle Threader?

How do I Thread a Singer® Serger

Singer® Stitch Applications Guide

Singer® Needle Guide

One-Step Buttonholes

4-Step Buttonholes

Inserting a Front-Load Bobbin

Legacy™ Embroidery Support

Legacy™ SE300 & SE400 Sewing and Embroidery Machines

Endless Hoop Support

All You Need to Know About Dress Forms

SINGER® Heavy Duty 6800C Troubleshooting Tips

How do I choose the right Singer® bobbin?

Heavy Duty 8832

Singer®

PFAFF® creative™ Bobbin Case

How do I Thread the Bobbin on my PFAFF® Select™?

PFAFF® select™ 4.2 Sewing Machine

PFAFF®

Husqvarna Viking® Specialty Bobbin

Yarn Couching Feet Set

How to Sew Laser Stitches Part 2

How to Sew Laser Stitches Part 1

How to Use an Open Toe Free Motion Spring Foot

How do I Thread the Front-Loading Bobbin on the E10 & E20

How do I Insert the top-loading bobbin into my EMERALD™?

How do I Insert the Bobbin on the Jade™ 20?

How do I insert the bobbin on my Opal™?

Machine Care 101: Husqvarna Viking® ONYX™ & EMERALD™

How to Use Metal Hoops

HUSQVARNA® VIKING® Embellishment Attachment Files

Husqvarna Viking®

What is BYOP?

How do I use BYOP?

Bring Your Own Pattern FAQs

Ditto Beam FAQ

Ditto Calibration FAQ

Ditto Pattern & Sizing FAQ

Ditto Projecting & Cutting FAQ

Ditto Beam Setup Requirements

Ditto Beam Assembly

Ditto Projector & Internet Connections

Ditto Calibration

Ditto Basic Tools

Ditto Patterns: Made to Measure

Ditto App Workspace

Ditto Splicing

Ditto Cutting

Ditto: My Pattern Library

Ditto Subscriptions

Ditto Partner Brand Patterns

Ditto: Pattern Customization & Projection

Sewing Machine Support

MOMENTO™ Crafting Tips & Hints

Which cutting blade is best for my project?

Which cutting mat should I use?

What heat press temperature setting should I use?

MOMENTO™ Crafting Material Lookup Guide

Fabric Cutting Tips & Hints

Troubleshoot MOMENTO™ Error Codes

MOMENTO™ Crafting Guides

MOMENTO™ Cutting Machine FAQs

MOMENTO™ Heat Press FAQs

How do I install a cutting blade?

How do I replace the rotary blade?

How do I install a pen in my SINGER momento™?

How do I load my mat?

How do I calibrate the camera?

Do I need a mat to cut my material?

How do I connect my machine to Wifi?

How do I use the pinchwheels?

How do I know what force setting to use?

MOMENTO™ FAQs & Replacement Guides

SINGER® MOMENTO™ Instruction Manuals

MOMENTO™ Mini Press User Guide

MOMENTO™ Square Press User Guide

MOMENTO™ Smart Press User Guide

MOMENTO™ Instruction Manuals

CREATIVATE™ Crafting Software Terms 101

CREATIVATE™ Crafting Software FAQs

CREATIVATE™ Crafting Software Icon Lookup

How do I get started with CREATIVATE™ Crafting Software

CREATIVATE™ Crafting Software

MOMENTO™ 101 -  Overview of your Machine

MOMENTO™ 101 -  Crafting with Heat Transfer Vinyl

MOMENTO™ 101 -  Crafting with Fabric

MOMENTO™ 101 -  Cutting Quilting Shapes

MOMENTO™ How-To Videos

Our Crafting & Cutting Family

What is CREATIVATE™?

How do I get started with CREATIVATE™ Embroidery Software?

How do I get started with CREATIVATE™ Crafting Software?

HUSQVARNA® VIKING® DESIGNER JADE™ 35 Design Files

HUSQVARNA® VIKING® DESIGNER TOPAZ™ 20 & 30 Design Files

SINGER® Legacy™ Designs

SINGER® Legacy™ Designs for the 5x7 Hoop

How do I apply my perpetual code to my CREATIVATE™ account?

How do I apply my 12-month CREATIVATE® code?

Software & Subscriptions

Serger Thread 101

Embroidery Quick Reference Guide

How to Make a Bias Binder

Embroidering with the Specialty Bobbin Case

Binding Edges with Mitered Corners - Single Layer

Binding Edges with Mitered Corners - Double Layer

How to Sew a Patchwork Garment

How do I Hem Jeans?

How do I Replace a Zipper in a Jacket?

How to Sew Mitered Corners

How to use the Ribbon Feet Set

How to Choose the Right Stabilizer

How to Use the Multi Line Decorative Foot

How To Iron a Shirt

Winding a Bobbin

How do I thread my Sewing Machine?

Choosing the Right SINGER® Machine Needles

Troubleshooting Tips

How to Blind Hem

Inserting a Top Drop-In Bobbin

Raising Bobbin Thread

Using an Automatic Needle Threader

Sewing and Embroidery Guides

Finding a Dealer

Buying a Singer® Machine in Other Countries

How do I become a dealer?

Dealer Information & Store Finder

About Singer®

Singer® International

Brand Ambassador Program

Brand Guidelines

What's my Sewing Machine Worth?

Policies and History

SVP Gorgias Help Article How-To

SVP Gorgias Help Article How-To copy

How do I insert the Bobbin in my Onyx?

How do I Insert the Bobbin in the Sapphire 930?

How do I Insert the Bobbin in the Brilliance 75Q?

How do I Insert the Bobbin in the EPIC 95Q?

How do I Insert the Bobbin on the Designer Jade 35?

How do I Insert the Bobbin in the Designer Topaz?

How do I Insert the Bobbin in the Designer Sapphire 85?

How do I Insert the Bobbin in the Designer Ruby 90?

How do I Insert the Bobbin in the EPIC 2?

How do I insert the bobbin on the DESIGNER EPIC™?

How do I Insert the Bobbin in my Passport?

How do I Insert the Bobbin in my Smarter by Pfaff®?

How do I Insert the Bobbin in the Smarter by Pfaff 260C?

How do I Insert the Bobbin on the Ambition 610?

How do I Insert the Bobbin on the Ambition 620?

How do I Insert the Bobbin on the Creative Ambition 640?

How do I Insert the Bobbin on the Quilt Ambition 635?

How do I Insert the Bobbin on the Expression 710?

How do I Insert the Bobbin in the Quilt Expression 720?

How do I Insert the Bobbin in the Creative 3.0?

How do I package my machine for shipping?Updated 16 hours ago